The panel or Claude can't reach Resolve
- You need DaVinci Resolve Studio (the free version has no Workflow Integrations or external scripting).
- In Resolve › Preferences › System › General, set External scripting using to Local, then restart Resolve.
- On macOS, click Allow on permission pop-ups (drives, Downloads, Desktop). You can change these later under System Settings › Privacy & Security › Files and Folders.
- In Claude, run "reelport self test" for a 10-second health check, or "diagnose" to save a report for support.
Sign-in codes
The code from the panel or Claude is valid for a few minutes. If reelport.io/device says it expired, start the sign-in again. If you belong to several teams, pick the team on that page.
Instagram shows no accounts
The account must be a Creator or Business account (Instagram app › Settings › Account type). Then connect again and choose Continue with Instagram.
A post shows a delay note
The note names the platform and the reason. Common ones:
- Daily posting limit reached (TikTok, Instagram): the platform's own cap; retry the next day.
- The sign-in expired: click Reconnect under Channels, then retry the post.
- Video too long or wrong format: for YouTube Shorts keep it vertical or square and up to 3 minutes.
"Your plan includes …" errors
You reached a plan limit. See Plans and limits and upgrade under Billing.
Updates
The panel checks updates.reelport.io. To reinstall, download the plugin again from reelport.io/download and run install.command.
Still stuck?
Write to us through reelport.io/contact with what you did, what you expected and the diagnose report if you have one.