reelport Chat

reelport Chat answers DMs and comments for you: send a link to everyone who comments a keyword, collect emails, answer questions with AI and hand over to a person when needed. Every paid plan includes Chat. Open it from the product switcher (reelport Chat); it uses the same account as reelport.io.

The top bar has Dashboard, Inbox, Automations, Contacts, Broadcasts and Analytics. Under Workspace you find Activity, Channels, Settings and Workspaces.

1. Connect a channel

Open Channels:

A channel shows Live when it works. Needs reconnect or Not receiving messages means: click Reconnect. Switch a channel off to free its slot; disabled channels don't count.

2. Build an automation

1. Click New automation and pick the platform (Instagram, Messenger, Telegram, WhatsApp or Website). An automation runs on one platform.
2. Start from a template (Use this template), describe what you want and let AI build a draft (Build draft), or Start from scratch.
3. Set the trigger, add steps on the canvas and click Publish.

Templates include Comment to DM, Lead magnet, Follow gate, Giveaway entry, Story mention thanks, Email and phone capture, Product finder quiz, Booking request, Order status, FAQ menu with AI fallback, Out-of-office reply, Feedback survey and Welcome series.

Triggers

• Comment on a post (Instagram, Messenger) and Comment during a Live (Instagram).
• DM with keyword and Any other DM (all platforms).
• Story reply and Story mention (Instagram).
• Link click (ref): ig.me, m.me and t.me links with a ref, for bios, ads and QR codes.
• Click-to-message ad (Instagram, Messenger, WhatsApp).
• Telegram update (Telegram, see Telegram bots).

Steps

• Messages: send message (up to 3 buttons and 13 quick replies), image, video or file, card gallery (up to 10 cards), ask a question, capture email or phone.
• Logic: condition, A/B split, wait, follow gate (Instagram and Telegram).
• Actions: set field, add or remove tag, reply under comment, HTTP request, notify me, hand over to me, AI reply, sequence, Google Sheets, CRM contact (HubSpot, Pipedrive), Shopify order, payment link (Stripe), end.

Steps your plan doesn't include say Needs the … plan. A published automation can be paused with Pause and started again with Turn on. Changes go live with Publish changes.

The 24-hour window

Instagram, Messenger and WhatsApp only let you message someone within 24 hours of their last message. A Wait longer than that only reaches people who wrote again. On WhatsApp, after 24 hours you can only send an approved template. Telegram, the website chat and email have no window.

3. Inbox

Every conversation lands in the Inbox. Filter by Everyone, Mine or Unassigned and by account.

• Reply, or write a note only your team sees. On comments you choose a private or public reply. Saved replies come up with /.
• Replying pauses the bot for that person. Pause bot and Resume bot do it by hand; Close hands the thread back to the bot.
• Assign, Close, Archive, or under More… mark pending or snooze for 4 hours, a day or a week.
• The side panel shows the contact's tags and fields.

Keyboard: j/k next and previous, r reply, n note, e close, y archive, s snooze, a assign to me, / search.

People who send STOP get no more automated messages until they send START.

4. Contacts, broadcasts and sequences

Contacts lists everyone who wrote to you, with tags and fields. Select several to add or remove a tag, resume automations or delete them. New segment saves a filter; Export CSV downloads it.

Broadcasts send one message (up to 1000 characters and an optional link button) to a segment, now or later. Only people who wrote in the last 24 hours get it on Instagram; on Messenger you can send to others with a tag for non-promotional updates; WhatsApp needs an approved template; Telegram has no limit.

Sequences follow up over days: add up to 30 steps, each after a delay. People join through the Sequence step in an automation.

5. Analytics and activity

Analytics shows messages over time, by channel and by automation, funnels to a goal step, clicks per step, where people came from, click-to-message ads, comment-to-DM results, customer ratings and first response times. Activity lists every event for 14 days, so you can see why an automation did or didn't run.

6. Settings

Settings has business hours with an away message, a default reply, keywords that mean "talk to a human" and how long the bot then pauses, AI replies (your FAQ and how sure the AI must be), a rating after a thread is closed, translation, voice messages as text, alerts, custom fields, integrations, webhooks, API tokens and Download contacts.

Workspaces (Scale) keep one client per workspace, each with its own channels, logo and PDF report. Give access lets a client sign in with their own account, as viewer or editor. Add teammate adds people who answer in the inbox without seeing billing, channels or settings.

Plans

Chat comes with every paid plan. The Chat add-on in Plan & billing moves you up a tier, or adds Chat to Free.

There is no contact limit. Growth adds WhatsApp, broadcasts, segments, sequences, AI replies, the AI builder, integrations, webhooks and CSV export. Scale adds workspaces, teammates in the inbox and white label.