Community collects the comments on your posts in one place, so you can answer them without opening every app. It covers posts published through reelport.io in the last 30 days. Open Community in the top bar; the number next to it is how many comments wait for an answer.
Community is for comments. For DMs on Instagram and Messenger, use reelport Chat.
Which networks
| Network | Reply | Hide | Delete | Like |
|---|---|---|---|---|
| Yes | Yes | Yes | ||
| Yes | Yes | Yes | Yes | |
| YouTube | Yes | Yes | Yes (removes it from view) | |
| Threads | Yes | Yes | Yes | |
| X (last 7 days) | Yes | Yes | Yes | |
| Mastodon | Yes | Yes | Yes | |
| Bluesky | Yes | Yes | ||
| Google Business Profile reviews | Yes | Your reply only |
LinkedIn, Pinterest and TikTok comments aren't in Community yet; answer them on the platform.
New comments arrive every 15 minutes, Instagram and Facebook comments right away. Check now fetches them at once.
Answering comments
- Pick a tab: Unanswered, All, Done or Hidden. Show them By post or as a List, and filter by channel, sort or search.
- Click Reply, write your answer and click Send reply. Replies are public and go out at once. The counter shows each network's limit (for example 2,200 characters on Instagram, 280 on X).
- The comment moves to Done. You can also mark a comment Done without replying, or send it Back to unanswered; that changes nothing on the platform.
Other actions: Hide and Show, delete (can't be undone), like, Open in the app, and Turn into post.
Focus walks through every post with unanswered comments: j/k to move, r to reply, Esc to leave.
Reply rate and Median response at the top show how quickly you answer.
AI suggestions
Suggest replies offers up to three answers; More suggestions asks again. Pick one, edit it and send. Creator includes 150 suggestions a month, Pro 500, Agency 2,000.
Saved replies
Answers you use often go under Settings → New saved reply (title up to 60 characters, text up to 1,000). In the reply box, Insert a saved reply adds one; {{name}} becomes the commenter's name. Saved replies are shared with your team, and your saved replies from Chat show up too.
Notifications
Under Settings, choose an Email digest (at most every 3 hours) and the In-app badge.